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RULES AND STANDARDS

BASIC PRINCIPLE

By confirming the reservation, the client explicitly accepts the rules and policies set forth in this document. He/she also agrees to provide truthful information about him/herself and to follow the hotel's rules, thus submitting his/her INE (ID card).

GENERALS

  •  The client is obliged to check in at the time of arrival at the hotel and to check out, respecting the check in and check out times.
     

  • Check in time is at 2 p.m. And check out time is at 12 noon. 
    If you arrive before 2 p.m., you can leave your luggage at the front desk as soon as your room is delivered. Otherwise, if you deliver the room after 12 noon, you will be fined with the payment of an additional night.
     

  • Visitors who are not registered as guests of the hotel are not allowed access to the rooms, bathrooms or any other area inside the hotel. In case of being caught any visitor not registered in the hotel, the registered guest will have to pay a fine of $600 pesos.
     

  • Room cleaning schedules must be respected.
     

  • The client is responsible for any damage or harm caused to himself, to other guests, to workers or to the infrastructure and equipment of the hotel, being obliged to pay or indemnify accordingly.
     

  • For the safekeeping of valuables and money that the client brings with him/her, he/she may use the safety deposit box in his/her room. The hotel administration is not responsible for the loss of these items.

     

  • It is expressly forbidden, the following:
     

    • Entering weapons of any kind.
       

    • Entering animals inside the hotel, but they may stay in the lower part where the restaurant is located. Only dogs and cats.
       

    • Make excessive and annoying noises that cause discomfort to other guests.
       

    • Smoking in the rooms and in enclosed areas.
       

    • Removing furniture from the room. 
       

    • Bringing drugs of any kind into the rooms.
       

    • Leaving the fan, air conditioner and lights on when no one is in the room. If leaving the room, please turn off appliances. There will be 1 wake-up call, the next one will be assessed a fine worth $500 pesos.
       

  • If there is an extra person in the room, exceeding the limit allowed per room, there will be an extra charge of $300 per extra person and the charge will be made to the account of the client who booked. 
     

  • Children are not allowed in private room areas, only in common areas.

PRIVACY

  • The information provided by our customers will not be disclosed to third parties under any circumstances and for any use.
     

  • The hotel's computer systems have all the necessary security protocols to maintain the protection of the information.

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